My Puppy Plan

Privacy Policy

Last updated: November 15, 2026

This policy explains what personal data My Puppy Plan (a trade name of Neuvecta Holdings LLC, "we", "us") collects on mypuppyplan.com and how we use it. Questions: [email protected].

1. What we collect

  • What you give us at checkout: your name, email address and phone number.
  • Payment data: handled by Stripe. We see the payment status and the last digits of your card, never the full card number.
  • Purchase data: what you bought, when and for how much.
  • Website data: pages you visit, device and browser type and rough location, collected with cookies and the Meta Pixel (see section 4).
  • Emails you send us.

The tools save on your device only. The Schedule Builder, Potty Tracker, timers and checklists store what you enter (for example your puppy's name, age and potty entries) in your own browser's storage. It is not sent to us. Clearing your browser data deletes it.

2. Why we use it

  • To process your order, give you access to your Products and send receipts and product emails (contract).
  • To answer your questions and handle refunds (contract and legitimate interest).
  • To measure and improve our ads and pages (consent where required, otherwise legitimate interest).
  • To meet tax, accounting and legal duties (legal obligation).

We may email you tips about using the Products and, occasionally, related offers. You can unsubscribe from marketing emails with one click at any time.

3. Who we share it with

We never sell your personal data. We share it only with service providers that help us run the business:

  • Stripe (payments),
  • HighLevel / LeadConnector (our website, checkout, customer records and email),
  • Meta Platforms (ad measurement through the Meta Pixel),
  • our email forwarding provider, and professional advisers or authorities when the law requires it.

Some of these providers are in the United States and other countries. Where required, transfers use safeguards such as the EU Standard Contractual Clauses.

4. Cookies and the Meta Pixel

Visitors in the EU, EEA, UK and Switzerland see a cookie banner first. The Meta Pixel only sends data after you click "Accept". If you click "Decline", it stays off. You can change your choice any time with the "Cookie settings" link in the footer.

We use the Meta Pixel to count visits and purchases from our Facebook and Instagram ads and to show our ads to people who may be interested. Meta may combine this with other data it holds about you under Meta's own privacy policy. You can control ad tracking in your Facebook ad preferences, block third-party cookies in your browser, or opt out at optout.aboutads.info.

5. How long we keep it

We keep order and invoice records for as long as tax law requires (usually up to 7 years). We keep other data while you are a customer or until you ask us to delete it.

6. Your rights

You can ask to see, correct, export or delete your personal data, or object to marketing, by emailing [email protected]. We answer within 30 days. California residents have the right to know, delete and correct their data and not to be discriminated against for using these rights; we do not sell or share personal data for money. If you are in the EU or UK, you can also complain to your local data protection authority.

7. GDPR: extra information for the EU, EEA, UK and Switzerland

Controller: Neuvecta Holdings LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA, [email protected].

Legal bases (Art. 6 GDPR): performance of a contract (your order and access), legal obligation (tax and accounting records), legitimate interests (answering you, preventing fraud, improving our pages) and your consent (the Meta Pixel and marketing cookies). You can withdraw consent at any time without affecting what happened before.

Your rights: access, rectification, erasure, restriction of processing, data portability, objection to processing based on legitimate interests or to direct marketing, and withdrawal of consent. Email us to use them. We answer within one month.

International transfers: your data is processed in the United States. Where required we rely on the EU Standard Contractual Clauses or the EU-US Data Privacy Framework certification of our providers.

Automated decisions: we don't make decisions with legal or similarly significant effects based only on automated processing.

8. Children

Our Products are for adults. We don't knowingly collect data from anyone under 16.

9. Security

We use reputable providers with encryption and access controls. No system is 100% secure, so we can't guarantee absolute security.

10. Changes

We may update this policy and will change the date at the top when we do.

11. Contact

Neuvecta Holdings LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA. Email: [email protected].

My Puppy Plan

My Puppy Plan is a product of Neuvecta Holdings LLC · 30 N Gould St, Ste N, Sheridan, WY 82801, USA · [email protected]

Terms Privacy 30-day money-back guarantee Disclaimer

Not veterinary advice. My Puppy Plan is general education about everyday puppy care and reward-based training. We are not veterinarians or certified dog trainers. For health questions, aggression or serious fear, contact your vet, a certified trainer or a veterinary behaviorist. Every puppy is different and results vary.

Prices of other options shown on this page are ranges from public sources (named next to them), for comparison only. Those companies are not affiliated with us.

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© 2026 Neuvecta Holdings LLC